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Posted on: January 9, 2024

Winter Weather Preparations

winter scene that reads winter weather preparations

First Energy has issued a news release regarding preparations for winter weather. 

As always, please report downed lines and road closures by calling 911.  Customers should assume all downed or low-hanging power lines are energized and dangerous. Stay at least 30 feet away and use extra caution where downed lines are tangled in trees or other debris.
 
Customers who experience a service interruption should report their outage to the contact center by calling, texting, or online.
Call: 1-888-LIGHTSS (1-888-544-4877)
Text: OUT to LIGHTS (544487)
Website: www.firstenergycorp.com click "Report Outage
 
FirstEnergy customers can sign up to receive email and text message alert notifications for updates after they’ve reported a power outage.
 
Customers can also use two-way text messaging to report outages, request updates on restoration efforts and make other inquiries about their electric accounts. More information about these communication tools is available at www.firstenergycorp.com/connect.

To read the entire press release, click here: https://www.firstenergycorp.com/newsroom/news_articles/firstenergy-electric-companies-prepare-to-respond-to-outages-caused-by-incoming-winter-weather.html 

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